Digital signatures on the way with Scheduleflow!


The team have been working round the clock on developing the option for customers to leave a digital signature on your invoices.  It won’t be long, so stay tuned!

While you’re waiting, here’s a quick 4 step refresher on customising your invoices.

Product Review

samsung, scheduleflow, s pen, invoicing,

Does the Samsung Galaxy Note 3 really deliver?  How compatible is it with Scheduleflow’s software? Click here to find out if the S Pen is really going to improve data entry accuracy on the job.


Thoughts on recent events in the HVAC Industry from Paul, CEO of Scheduleflow

 Thank you for your continued support of our product.  Without you, we wouldn’t be able to continue improving the software, so thanks for the feedback.  Please keep it coming in!

Industry news shows that The Australian Building Industry is expected to move into a growth phase over the next 2 years due to the amount of demolition work being assigned.

 We know that HVAC businesses have been doing it tough, and that some have even shut down, but there is hope and the survivors will make the most of it.

Stay close to your community; continue to maintain your network and develop customer service and let us know if there is anything we can do to help you in your business.

If you’re new to Scheduleflow, you may not know that we help our customers get up and running for free, and continue to maintain a supportive relationship with you.

We also offer a free assessment of the best software solution to improve your profitability and kill double data entry.  So give us a call or shoot an email down the line - let’s see how we can make your business better!

If you are busting to share, we’d love to hear about how Scheduleflow is transforming your business day.

We plan to showcase some local businesses who use and love our software, so if that’s you, drop us a line through the website or simply email us at


—Paul Tyrrell

Want some handy hints?

Every now and then, we release some tricks and ideas to help you use Scheduleflow to your greatest advantage.

And if you’re anything like our friend Harry here, you might just want to stop by and read the latest:  Appointment Booking Stress Syndrome: Scheduleflow has the answer.


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Samsung Galaxy Note 3 and Scheduleflow – Product Review

These days, everyone wants a great product or service that genuinely improves the quality of your work.

Since smart phones of some description are used so extensively, we thought we’d check out the latest developments from Samsung with their latest version of the Galaxy: Note, scheduleflow, s pen, invoicing,

Whilst we have no affiliation with Samsung, we thought that a review that considers the practicality of such a device and how it’s compatibility with our own software application, Scheduleflow, was worth undertaking.

To begin with, let’s look at some ‘on the fence’ issues that you may or may not consider an issue.

You be the judge.

Some thoughts about the Samsung Note 3


It’s big.


It is only 0.83 inches larger than the iPhone 5S, however this does make a difference. Being an iPhone user myself, I wasn’t that convinced about the Note 3.  It certainly does feel different to the iPhone 5S. I have small hands and when playing with these larger devices, felt hesitant that I would find it a comfortable fit for my physique.

However, it’s thinner to begin with and has a nice ‘leathery’ feeling skin on the back. It’s almost something I could forgive the sheer size of the device for!
Navigation as a brand new android user was a little frustrating. Some users do find it’s a little tricky to navigate at first, but I’ve been assured that once you get the hang of it, it’s a breeze.

It’s pricey.


Let’s not say expensive. Really, it does cost more than some phones, but if you’re willing to pay for the extra screen size, the handy S Pen functionality, and the multiscreen action, then it’s well worth the price.

Scheduleflow and Samsung – is this a perfect fit?


To get a good feel for the product, you can catch the Samsung Galaxy Note 3 video here – it’s slick and professional of course, but I will admit that I learned a lot in the 6-odd minutes of watching it.

What’s so good about the Note 3?


Glad you asked.

For me, it’s not so much the tech guru stuff that impresses. Although I do have to say that when I read about the speed with which it downloads and uploads information, it grabbed my attention to say the least. do a great and in-depth review on some of the more technical aspects of the product, which you can check out at your leisure.

In the meantime, here are my 3 top features:


The S Pen

It kind of makes me think of Superman whenever I read it.

The Superman Pen.

But seriously, even with smaller hands like mine, there are times when I find my fingers get in the way of my need for speed and I end up writing information down that later on, is nonsensical!


How does it help when using Scheduleflow?

The S Pen’s accuracy, with a smaller stylus and therefore a finer ‘nib’ with which to point with, makes selecting the right information a no brainer.  If you’re out on the job, servicing a customer and need to quickly and accurately input customer data and other job details, then you really want to take a good look at using the S Pen as an option.

Being able to split the screen and move information from one app to another is priceless. No more cut, copy, paste process.

Just select, drag and drop. Definitely a time saver once you become accustomed to using it!

Invoice for Scheduleflow

Invoice for Scheduleflow

Additionally, Scheduleflow’s tech team are working around the clock to integrate the software with the Note 3 so that you can have your customers sign on the virtual dotted line on your invoices.

This is going to not only save paper, but also improve data collection for your business.

Having a digital signature on your invoice means you can instantly email that invoice through to the office, speeding up the process for both your customers and your admin team!
Not bad, hey? The developments are still in the works, so stay tuned – it won’t be long before this compatibility is a reality.

 Subscribe to Scheduleflow to stay up to date with developments

Amazing Camera

Okay, confession time.

I am a happy snappy phone camera nerd.

So for me, the 13x megapixel camera gives me Goosebumps. Like I said, I’m an iPhone user and have been for years, but one’s ears are pricked when you start talking about megapixels!

Crystal clear imagery is certainly something I relish in having and the Samsung Note 3 certainly doesn’t disappoint.
So why is it useful for techs out on the road?

Very simple.

Say you’ve sent your new apprentice to a job site and a pipe has burst but there are no serial numbers or identifying marks to be seen.

Great. Now he’s going to have to think about what it looks like, try and recall some details and remember them when he goes to order a new part.

But when you have a camera like this, there’s no need to remember things – just click and then add the pic into your Scheduleflow app along with the customer’s details.

Get back to the job and order the part later or even send the image and details to the office to expedite the order and get the job completed sooner!

Now you have a visually accurate record of the problem attached to your order information, making it a simpler process to complete the job on time.


Now this really has to be my favourite part of the Note 3.

Say you’ve taken down a new clients’ details and they’ve asked you to contact them tomorrow with a quote. They’d like to schedule an appointment and they need to give you the address details for their new home that you’re going to be working at, which is a battleax, in a no-right-turn street…

You can have your Scheduleflow app, a note app and a floating map at your fingertips while talking to the customer on the super-charged speaker phone…all at the same time.

And the crowd goes wild!!


Just think about it: you can move details from your notes into your Scheduleflow app, write a note on the map (remember those tricky directions?), and upload it into your customer database and create the appointment booking at once.

Using the S Pen makes this possible and increases your data input accuracy, reducing the amount of time spent moving from one app to the next and wasting time cutting and pasting information. Watch Samsung’s product videos to get a really good grasp of the S Pen in action.

With Scheduleflow’s up and coming capacity
to accept customer signatures, you’ll wonder how you ever did without this nifty device!

Samsung have certainly created an elegant, intuitive and practical device that can be used by creatives, Fortune 500′s and tradies across the world. Yes there are some issues, but like any device used for business or personal management, you’re going to love it and profess it’s perfection, or not, and love something else.

So, thus ends the review for now.

We’ve tried to remain impartial and hope to write a review in the future on the other brand…just to remain unbiased, of course. :D

We’d be more than happy to hear about your experiences using Scheduleflow with your Samsung device – Do you have some tips? We’d love to share them!


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4 Steps to Invoicing with Scheduleflow

Here’s 4 easy steps to invoicing using Scheduleflow.  You can also check out the how-to video here

Share: Creating an invoice with Scheduleflow_Infographic


SF_Inv_Step 2


SF_Inv_Step 3


SF_Inv_Step 4


And that’s it!  Our advice is to make yourself really familiar with where all the functions are and watch the how-to videos.  The more you customise the app to suit your business needs, the more powerful the app will function on your behalf.

Happy Invoicing!

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Appointment Booking Stress Syndrome: Scheduleflow Has The Answer

Do you suffer from paper based appointment booking stress syndrome, otherwise known as PBABSS?

Online appointment booking might just reduce your HVAC scheduling stress.  But first, here’s a checklist to see if you indeed need something so intuitive and high tech :)

  • Are you attached to your paper calendar?
  • Love the feel of a book in your hands and the sense of satisfaction as you manually cross out your accomplishments?
  • Do you enjoy lugging around your desk diary, which no doubt could double for a kettle bell?
  • How many times throughout the week do you leave it sitting on your desk? Or do you write down appointment times on scraps of paper and lose them?

appointment scheduling, HVAC scheduling stress


If you look or feel like our friend Harry, you probably qualify!






Hmm, if you said yes or no to any of these, perhaps what you need is an online appointment booking system?  See what we did there? :D

Online appointment booking allows you to have your appointment book with you where you go, and allows clients and employees to access it whenever they need to.

While the classic feel of a personal calendar may make you feel professional, it’s probably time to upgrade.

Online appointment booking allows you to free up your time, so that you can actually work at your job, rather than spending that valuable time using archaic paper based scheduling systems.

How does online appointment booking work?

Here’s a scenario:

You’ve missed a client call while you are out of the office.  They wanted to know about your availability.  And because your details are in your office desk diary, you’re going to have to call the office, have someone find your calendar, then call the client back.

You know this wastes precious time!

If you find that this is a growing source of frustration and is impacting your customer relationships and therefore your ROI, Scheduleflow is what you’ve been looking for!

Online appointment booking is easy and painless to learn with Scheduleflow.  Here’s some hard to argue with reasons for why it’s a great solution to your needs:

▪   Customise your availability hours

▪   Easily insert client’s name and contact information on the go

▪   Send your clients a friendly SMS messages reminding them of their appointment time

▪   Clients can change their appointment, and Scheduleflow will send you an SMS message alerting you to the change

▪   SMS messages can also be sent to employees on the road, ensuring they have the most up to date information

Not yet convinced?

What about the fact that you can receive and accept new jobs on the road without making a single call?  Or that you can use the system to create professional invoices to give your clients or easily order parts for a job?

appointment scheduling, HVAC scheduling stress

Reduce scheduling stress utilising Scheduleflow’s software management system

Not Tech Savvy?

Sometimes it’s a real hassle to transfer your paper appointment book to an online format. Is it really worth it?  We know that learning a new system can take way too much time for you and your employees to learn.

Scheduleflow is here to help.

With engaging and informative free self-help videos and a growing library of how-to-articles,  you’re bound to find what you’re looking for.  Here’s what else you get:

  • 24/7 customer support
  • A wide range of services included
  • Up to 20 technicians can be on the system at any given time

Scheduleflow software management is fully customisable, and multi-device friendly.  Syncing on the job is a breeze and your customers will thank you for using such an efficient and professional tool.



Think about it: you’ll never have to worry about forgetting your calendar again!


Try it free for 30 days. Love it?  Get started whenever you want with our simple upgrade option. With the 90-day money back guarantee, you’ll have plenty of time to realistically learn the ropes and teach your team.

Assessing the value of this handy tool will be easy as you see the double-booked appointments and missed customers disappear before your eyes!

I want to try Scheduleflow now for free!

You can follow Scheduleflow via subscription to our e-newsletter, Facebook and Twitter, to receive regular updates, informative information about using the Scheduleflow App and much more!

You know you want to tweet :D 

Catch up on all the latest here 




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The drop down scroll bars in the latest version of chrome have stopped working.

We are working on a work around to this problem.

 This is on all websites not just Scheduleflow.
We are looking for a work around and pushing for Google to fix the bug in Google Chrome.
In the mean time to select the end times you want you can use the up and down arrows on the keyboard or the wheel on your mouse.

Image of the select end time.
Inline image 2
support @ if you have any questions or need a hand.
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How to create an Icon from the browser for our scheduling software

Hi All,
This is a quick way to create an App Icon so that Scheduleflow  will look and feel like an App on your mobile or tablet.
2. Login with your username and password, checking remember me.
3. Then at the bottom of safari you will see this Inline image 1  or this Inline image 2  These will open up a “Add to Home Screen” option and this will create an App icon for you.
4. Done
Scheduleflow then behaves just like a native Scheduling app, you don’t need to re-enter your details again either, just click on the App Icon.
If you want to switch between tech and scheduler just click the Scheduler View on the iPhone or the Driver App from the Scheduler view to get back to the app. You will have one of the most powerful Scheduling Software solutions at the tip of your fingers.
The navigation on tablets is a little different so just play around with single and double click. You can’t drag on the iPad currently.
Any questions flick an email to ptyrrell @ or give us a call.
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Work Schedule Software Deserves a Blue Ribbon

Where is my dining room set?  You were supposed to be here two hours ago!  I’ve got a house full of guests coming for dinner in a few hours and you promised it would be here on time!  I am never going to use your company again!’

That is a familiar rant to James, a good man who owns a small furniture store that has been in his family for generations, and he has heard it too many times.  As he listens to another angry customer, he rubs his temples in an attempt to stave off the inevitable headache.  He realises it’s his fault when he later discovered  he scheduled the dining set delivery at the same time as another delivery across town, both with the same driver, because he didn’t write one of the appointments in his paper calendar.  He just can’t seem to balance all the deliveries, is constantly double-booking, or is often unable to locate a phone number or address buried under the mountain of paperwork littering his desk.  He knows his company is in crisis, and if something doesn’t change immediately, he will lose his business, disappointing his father, and himself.

Work Schedule Software

Work Schedule Software

Work Schedule Software Turns Failure Into Success

James perused the internet to search for help.  What he discovered erased his constant stress, kept his remaining clientele, and even gained him new customers.  James found a work schedule software program that streamlined his entire business, and made his father proud.

James could now easily eradicate his double-booking issue, keep track of where all his delivery drivers are, have all client contact information readily available, and immediately rearrange jobs with his drivers should a client need to change a date or time. With Schedule Flow, his new work schedule software, he can contact all of his drivers instantly by email or SMS message, keep tabs on what jobs have been completed, which drivers are available for new jobs, and keep his clients informed of any delays, which they very much appreciate.  He recognises that most people, if told there will be a delay, will be agreeable, understanding that some things just can’t be avoided, like traffic or the truck breaking down.

An Online Calendar That Does Everything But the Delivery For You

When James got an order, he simply looked at his online calendar, saw which days and times were open for deliveries, and entered the client’s name and contact information, which a driver could instantly access, pulling up a map and directions as well.  Drivers could view their jobs for the entire week at a glance, and they could confirm deliveries or any changes with their customers right away.  Clients could also access this calendar, view dates that were free, and schedule a delivery themselves, and James just had to schedule a driver for the job.

This software saved James’ business.  He saw clients were satisfied, employees less frustrated, and those headaches?  Well, the money he saved buying aspirin bought the software!

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An Appointment Scheduler You Can’t Spill Coffee on

If you are a business owner, you know the most important aspect is customer service.  Without your customers, you have no business.  Your goal is to keep your existing customers happy and satisfied, and to continually attract new customers to increase revenue.  This is what makes a business successful.  With any business, problems occur that are sometimes beyond your control.   But for businesses that involve field workers, such as plumbers, electricians and repairmen, the problem of keeping track of their appointments, customer information, work orders and so much more, is a big problem that can cost an owner clients.  And lost clients equals lost income.

Appointment Scheduler Software Makes You Money

Have you ever been unable to contact a field technician?  Have you ever had a field tech forget his calendar and not know what appointments he has scheduled for the day?  Have you ever had a field tech break down, or get stuck in traffic on the way to a job and have no way to contact the client?  Or have a client change an appointment time and have to make numerous phone calls to rearrange jobs?  If so, then you are losing money.  But every single one of these problems wouldn’t be problems if you tossed your old-fashioned paper calendar and started using an online appointment scheduler.  One of the best available is Schedule Flow, and it will save you bundles of time and money.  With its numerous amazing features, you are free to optimise your time doing what you do best – taking care of your customers. technician availability

Schedule Flow Lives Up To Its Name

Remember this, always – Time is Money.   An online appointment scheduler can do more than just automate appointments.   Just look at what Schedule Flow can do:

  • Keep track of all field jobs and let your field techs know immediately if they have a job change, or time change.
  • Allows your workers to easily access client contact information and maps.
  • Ability to confirm appointments with clients, as well as informing them if a field tech is running behind schedule.
  • Balance jobs evenly among your workers.
  • Clients can view job availability online and book appointments accordingly.
  • Prevents double-booking of jobs.
  • Saves customer information and service history for future use.
  • Increased productivity instead of wasted hours on phone calls and searching scraps of paper for client information.
  • Eliminates employee scheduling conflicts.
  • Streamlines your entire business.

Never again will you make a verbal agreement with a customer for a job, guessing the date and time is available, because your coffee stained paper calendar is still sitting on your desk.  Never again will you have to jot down an appointment on your electric bill envelope with the intention of transferring it to your calendar later, and then completely forgetting about it, resulting in a lost client.  With everything online, you will have “flow” to your “schedule,” relieving stress, saving time, and making money.


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Scheduling Software is the New Paper Calendar

Scheduling Software Saves More Than Just Time

Scheduling Software Saves More Than Just Time

Joe is an electrician, and is on the way to a job for a client who wants his kitchen rewired.  Suddenly he is at a dead stop, and sees that an accident has occurred just up ahead and he is now sitting in traffic.  He reaches for his phone to call his client, and then discovers he left his phone in the office.  Meanwhile, his client is getting increasingly agitated that Joe is late.  Joe is also unaware that he was scheduled to install some lighting fixtures at a new restaurant opening tomorrow at the same time as his kitchen rewire job, and the restaurant manager is extremely angry and anxious.  Someone at the office double-booked Joe, and now Joe, and two clients are frustrated and unhappy.

A Breakdown in Communication is Costly

After Joe’s rough day, he met a few friends for a drink.  Joe ranted to his buddies about the frustrations of being out in the field without communication.  One of his good friends owns a plumbing and air conditioning business, and told Joe about something that saved his business money, kept his clients and employees happy, and most of all made running a successful business that requires field work easier and more professional.  He recently got “Schedule Flow,” time scheduling software that is completely online, so he and his field techs are always in constant communication.

Scheduling Software Keeps Your Business Running Smoothly

If Joe had Schedule Flow that frustrating day, he would have been able to send an SMS message directly to his client explaining his delay.  Even if he hadn’t forgotten his phone, this would have required that he call his office to have someone locate the client’s number, and then make a second call to the client.  And scheduling software would also never allowed Joe to be double-booked, because this online appointment calendar allows you to see exactly the dates and times an appointment is already scheduled.

Joe told his boss all about this online appointment book and how it can help avoid the communication and scheduling problems the business has been suffering.  He raved to him about the following features:

  • No more paper calendars that get spilled on, forgotten in the office or lost.  An online scheduler is available everywhere you can access the internet.
  • Easy to use – just set up your availability hours and simply enter the client’s name and contact information when they request your services.
  • Capable of sending clients SMS messages reminding them of appointments times, or if you are experiencing any delays and why.
  • When a client needs to reschedule an appointment, you can see immediately if an employee is available, saving you the time of checking and then calling back the customer.

These are just a few of the advantages to having an online appointment calendar.  But the best thing all business owners with this software say is how much time it saves them and how satisfied their customers, and employees are.

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Online Scheduling Software Makes a Scheduling Crisis Obsolete

Work Schedule Software Saves the Day

Work Schedule Software Saves the Day

Lisa is overworked and extremely stressed.  She owns a home remodeling business, which used to be successful.  But in the last several months, as she obtained more clients, and therefore more staff, scheduling appointments for meetings and projects has become a nightmare.  Every morning she has a routine.  She meets with all her employees, and they all sit around a big conference table with their paper calendars, and Lisa goes around giving each their appointments for the day, which they dutifully jot down.  The entire process takes over an hour.  Keeping track of everyone’s schedule has become almost impossible, and lately she has been double-booking appointments, causing her to lose a few clients.  Something has to change.

Welcome to Online Scheduling Software Lisa!

Although Lisa has always been a paper and pen kind of gal, she knew she had to sever her attachment to her beloved paper calendar.  It was costing her time and money, and causing her clients, and even her employees, to become extremely frustrated.  She had often been jotting down appointments on bits of paper or even napkins, which sometimes did or didn’t make the transfer to her calendar, which was the reason, she discovered, for her over-booking appointments.

So she wrote one final thing on her calendar – “Get online scheduling software today!”  And after getting Schedule Flow, one of the top-rated online appointment calendars available, things have been looking up  –  way up.  Schedule Flow allows her to always have her entire staff’s schedules with her wherever she goes, and her clients and employees can access it whenever they need to.

How Schedule Flow Helped Lisa’s Business Improve

When clients call Lisa for a meeting with her, or one of her contractors, all she has to do is enter the client’s name and contact information on a certain date and time.  Once the appointment is scheduled, the client’s address can be pulled up from Google Maps, and all employees can pull up this information on their phone or IPad.  Job reassignments and appointment changes can be done easily.  Lisa and her employees can view their schedules for the day, or even the whole week, and can see instantly if they have been reassigned to a different job, or a time change has occurred, avoiding the dreaded double-booking, and saving massive amounts of time on the numerous phone calls it would require.

With her online scheduling software, Lisa is also able to quickly access when her employees are scheduled to arrive at work, and she can compare their finished work with the total hours each logged, so she can decipher if some employees are not being as productive as they should, therefore wasting valuable company time and money.

With so many more wonderful features, Lisa now has the time to spend on what matters most – increasing sales and making money.  She sometimes misses her paper calendar, so she framed her favorite month and hung it on the wall to remind her that “time” is “money.”

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