Job Scheduling FAQ

Frequently Asked Questions
 


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Scheduleflow Country Availability

Scheduleflow fully supports US, UK, NZ and Australian Businesses, it will work in any location with a decent Google maps coverage. It is very flexible and will support the way you work. We have customers in the US, UK, AU, and NZ. Any questions please just ask.

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What are the benefits of a web based service like Scheduleflow?

Customer Service. Scheduleflow provides tools to better serve your customers, encouraging repeat business and word of mouth advertising. Availability. Manage schedules and customers 24 / 7, anywhere on your mobile phone.

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Who pays for SMS messages sent to customers in Scheduleflow Field Service

Our intention is that you don’t have to pay for SMS as part of your day to day work. We do have a fair use policy which is set to 50 SMS per month per driver, which should cover all your field service SMS needs and some. If you go over, SMS is charged at AU 15C per SMS.

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Is it tax deductible?

As a business expense Scheduleflow is 100% tax deductible. For confirmation speak to your accountant or financial advisor.

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What are the methods of payment?

Payment is done via an Australian Credit Card, Visa or Mastercard.

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What if I refer someone who signs up?

On the free model and if you are on the paid subscription we will give you a month free for the owner operator model. If you have a team we will give you a driver Free for the next month.

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How much does it cost?

FREE version. Fully functional. If you refer anyone to a paid subscription we will give you a free month, and a big thank you. Unlimited Jobs, 200 SMS each month for multiple drivers. A month free for one driver subscription.

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Is my data secure?

Yes. Scheduleflow employs industry-standard 128-bit SSL encryption. You have access to your data at anytime, there is a download feature which allows you to download all of your data any time you like.

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Is data stored on my computer or phone?

No. All data is securely stored in our state of the art the web servers, this allows access to Scheduleflow anywhere, anytime.

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Are mobile features dependent on reception?

Yes. Scheduleflows mobile features depend on an internet connection which is provided via your mobile signal.

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I have an old phone, can I still use Scheduleflow?

Scheduleflows mobile features require a handset with access to the web.

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How much data does Scheduleflow use?

A driver in the field with 8 jobs a day for 5 days a week, using the mapping functionality extensively would use approximately 80meg in a month. With a data plan of 1Gig a month, Scheduleflow would use less than 1%.

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What do I need to use Scheduleflow?

A web browser on any computer for access to the scheduling. Mobile driver access. A mobile phone with web access. Web data access on your mobile phone plan for Mobile Driver access.

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What are some of the benefits of using Scheduleflow?

Free up more time simply. Brilliant for organising staff daily/weekly jobs without the need to be on the phone all day. Easy confirmation of correct addresses. Quickly search jobs / customers.

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Can I schedule multiple drivers and tradesmen?

Yes. Scheduleflow provides simple tools for larger organisations to manage multiple drivers, regions and schedules.

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Who is Scheduleflow for?

Mobile Service businesses with or without staff. Professional, business & trades people and call centres who need to maintain an appointment schedule. Sole Traders such as plumbers and electricians through to large furniture delivery franchises.

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