Frequently Asked Questions

  • Who is Scheduleflow for?
  • Mobile Service businesses with or without staff. Professional, business & trades people and call centres who need to maintain an appointment schedule. Sole Traders such as plumbers and electricians through to large furniture delivery franchises.
  • Can I schedule multiple drivers and tradesmen?
  • Yes. Scheduleflow provides simple tools for larger organisations to manage multiple drivers, regions and schedules.
  • What are some of the benefits of using Scheduleflow?
  • Free up more time simply. Brilliant for organising staff daily/weekly jobs without the need to be on the phone all day. Easy confirmation of correct addresses. Quickly search jobs / customers.
  • What do I need to use Scheduleflow?
  • A web browser on any computer for access to the scheduling. Mobile driver access. A mobile phone with web access. Web data access on your mobile phone plan for Mobile Driver access.
  • How much data does Scheduleflow use?
  • A driver in the field with 8 jobs a day for 5 days a week, using the mapping functionality extensively would use approximately 80meg in a month. With a data plan of 1Gig a month, Scheduleflow would use less than 1%.
  • I have an old phone, can I still use Scheduleflow?
  • Scheduleflows mobile features require a handset with access to the web.
  • What phones do you recommend?
  • Scheduleflow will work on any web enabled Phone. Scheduleflow has been designed for the iPhone and the iPad.
  • Are mobile features dependent on reception?
  • Yes. Scheduleflows mobile features depend on an internet connection which is provided via your mobile signal.
  • Is data stored on my computer or phone?
  • No. All data is securely stored in our state of the art the web servers, this allows access to Scheduleflow anywhere, anytime.
  • Is my data secure?
  • Yes. Scheduleflow employs industry-standard 128-bit SSL encryption. You have access to your data at anytime, there is a download feature which allows you to download all of your data any time you like.
  • How much does it cost?
  • FREE version. Fully functional limited to 40 jobs and 10 free SMS each month. If you refer anyone to our business we will give you another 40 jobs free. $25 AUD per month incl GST, unlimited Jobs, 200 SMS each month for multiple drivers. A month free for one driver subscription.
  • What if I refer someone who signs up?
  • On the free model and if you are on the paid subscription we will give you a month free for the owner operator model. If you have a team we will give you a driver Free for the next month.
  • What are the methods of payment?
  • Payment is done via an Australian Credit Card, Visa or Mastercard.
  • Is it tax deductible?
  • As a business expense Scheduleflow is 100% tax deductible. For confirmation speak to your accountant or financial advisor.
  • Who pays for SMS messages sent to customers?
  • Our intention is that you don't have to pay for SMS as part of your day to day work. We do have a fair use policy which is set to 200 SMS per month per driver, which should cover all your SMS needs and some.
  • What are the benefits of a web based service like Scheduleflow?
  • Customer Service. Scheduleflow provides tools to better serve your customers, encouraging repeat business and word of mouth advertising. Availability. Manage schedules and customers 24 / 7, anywhere on your mobile phone.
  • Is Scheduleflow available outside Australia?
  • Schedulelflow is designed for Australia. The region building has been designed for Australian suburbs and postocodes. If you have a desire to use scheduleflow and you are not in Australia please send us a message using the contact us form or give us a call. We will expand internationally.