This week we chatted to Glenn Gleeson of Five Star Locksmiths about the history and success of his business.
M: So what exactly does your business do?
G: Well we serve the domestic and commercial worlds when it comes to locksmithing services.
M: How long have you been locksmithing for?
G: I started when I was 15 and I’m now 42, so around 27 years.
M: Why did you become a locksmith?
G: I just felt locksmithing was interesting and different. And I wanted to open safes of course.
M: What do you love about your job? Why do you keep doing it?
G: I honestly enjoy what I do, I enjoy helping people and I love the freedom of being my own boss.
M: What made you decide to start your own business?
G: Stupidity? No. I started my own business because I thought it would help me and my family achieve more out of life.
M: How long have you been running your business?
G: It is our 6th year birthday today, so 6 years.
M: How many people work for you?
G: 8 people.
M: Do family members work with you?
G: My wife, she handles the accounts area.
M: What would you say is the key thing that has made you a successful business?
G: Let me think about that.. I think business is about relationships and service. If you can service your customer to the highest level, at a fair and reasonable price, I think you’re a step ahead of everyone else. We’ve basically based our whole business on customer service.
M: Do you have any advice you would give to other people looking to start their own small business?
G: I would say put big business systems into your small business so that as it grows it grows more easily and you already have the systems in place for rapid growth.
Thanks to Glenn for sparing some time for us today. For more information about Glenn’s company visit his website at http://www.fivestarlocksmiths.com.au.
Do you have any tips on growing a small business? Let us know in the comments below or shoot us an email at email@example.com.