Your business is starting to grow. That’s the good news. The not-so-good news is that you can no longer run your business on your own and you are going to have to hire someone in the office to help you. A growing business is a good thing. But hiring someone new and having to train them takes time, which there never seems to be enough of already.
The Tale of Two Appointment Schedulers
You put an ad in the paper for an office person. The job is simple, the hours are basic, and the pay is minimum. The position is geared for a young person who needs a summer job or is just out of school and needs a job – period. The only thing that could possibly be worse is a relative who needs a job.
So you proceed with the interviews and because you need to hire someone quickly because business is growing so rapidly, you hire the first girl who seems like she has it together. We’ll call her Amy.
This is Amy’s first real job, other than babysitting, so she needs to be told everything. You instruct her on how to answer the phone and how to gather the information needed to set an appointment. This all sounds simple until you meet Amy.
She can answer the phone properly but that’s where it ends. Getting the right information is a challenge. Let’s just say that Amy isn’t detail oriented. She can write the customer’s name down but has trouble reading her own handwriting later on. Is the address 1720 Winters Road or 1702 Winters Boulevard? And then she forgot if she told them a time for their appointment or not.
Enter Schedule Flow
Instead of spending your time trying to train Amy, simply teach her how to implement our Appointment Scheduler software. All she needs to do is input the customer’s information – name, address, and phone number. There doesn’t need to be any deciphering later. It will all be on the computer and accessible to you and your team.
Once the basic info is put into the program, the appointment is set and confirmed, the address is located through Google Maps, and any team member can pull this information up on his or her phone or iPad. The job can easily be reassigned without having to go through two or three phone calls to pass along the name, phone number, and address.
You can view the schedule for the day or the week at a glance. Assign jobs or reassign them all through your mobile phone. Find the first available opening or be able to squeeze in an emergency all within minutes. You’ll have all the information you need right at your fingertips. You can even confirm appointments through a standardized text or email. Once the information is in your computer the schedule, directions, and customer history are generated and easily accessible while on the road.
Don’t be intimidated by it. The Schedule Flow software is even easy enough for Amy.
Image courtesy professionaloffice.co.uk