Marie was a victim of her own success. She ran a popular personal training business offering customised fitness training, nutrition services, meditation, yoga – she offered a holistic approach to health that clients raved about. Her business grew incredibly fast as word-of-mouth brought her new client after new client. She ran her business from her smartphone and did most of her work in her client’s homes, though she also had a small studio space where she kept her records and occasionally met clients for sessions. In just about every way Marie was a success. Except when it came to organising her appointments.
From Chaos, Order, with Appointment Scheduler Software
At first, the double-bookings were rare. She would be in the middle of a session with a client on the north side of town, and receive an irritated call from a client on the south end, complaining that they’d been sitting in their yoga pants for twenty minutes. At first it was manageable – a heartfelt apology, a free session, and everyone was happy.
Then it began to happen more and more often. She was getting so many new clients, it seemed like every day she had a double-booking and was offering more and more freebies to placate angry clients. What Marie was experiencing isn’t unusual – we see it all the time. She thought she had everything under control, and couldn’t imagine how she was forgetting all of these bookings. The problem is, sometimes you think about adding something to your calendar, and by thinking it, you think you’ve done it.
After a particularly bad week where she actually lost money because of double bookings, she hired us. And we solved her problem in one step with some Appointment Scheduler tools.
The Right Tool for the Job
What the Appointment Scheduler did for Marie was simple: It pushed all of her appointments through a single place. Accessible from anywhere with an Internet connection, but stored in a single database, when Marie took a call from a client she input the details into her phone, tablet, or computer right there on the spot, and the Appointment Scheduler showed her at a glance what her schedule was like, whether she was already booked, and even how close in proximity two bookings were, so she could decide how much time she needed between appointments.
It even allowed her to set up a web page where her clients could sign themselves up for appointments. Each day Marie woke up, thumbed through her schedule, and hit the road knowing she didn’t have to worry about double bookings or any other shenanigans, because the Appointment Scheduler was now her genie, keeping everything nicely organised. It even allowed her to schedule the occasional afternoon off, which she’d given up on managing for at least the next few decades!
And yes, we got some free yoga classes out of the deal but so far we’re not comfortable wearing yoga pants in public.