Simon's Bright Spark of a solution for Staffing conflict on a job.
G’day all, So today I heard a brilliant story from one of our great customer’s Simon from Sandman Electrical in Melbourne Australia, he is very much focused on process improvement an working on his business rather than in his business, but much easier said than done. So today he told me about a brilliant solution to a problem he had. On a job he would have too many chef’s and not enough cooks. All great staff, but they all wanted to take control and solve the problem for the customer by implementing the solution for the custom they thought best, and this created a massive amount of friction on the jobs. So Simon being a bright Sparky added a new custom field in scheduleflow called Site Leader, with a list of his tech’s, and then when he or the Scheduler schedules a job, they nominate the key person responsible for this job. All of sudden jobs started running much smoother, people new who to get to make a call on a job, or who would sort it out with Simon to keep the show running smoothly.