Bill had a good little business going for him. He was pleased with his heating and air conditioning company and was proud of the fact that he had four full time employees working for him. Each of them put in a good day’s work and it wouldn’t be long before he would be adding on a fifth employee. He only had one problem – keeping track of his guys while they were out on calls.
Every morning when Bill got into the office he would look at the appointment book and write down where he needed to be and when. Each member of his team did the same thing. The problems stem from human error. It all starts with what is written in the book.
What You See is What You Get
All goes well when the information in the appointment book is correct. The client’s name, the date of the appointment, the address, and of course, the phone number all must be written legibly and correctly. One false move and Bill’s service truck is in the wrong driveway. Now everyone makes a mistake now and then, but when you’re in business and you’re at the wrong place and the people at the right place are sweating because they have no AC, well, let’s just say things are going to get a little bit hotter before everyone cools down.
Online Scheduling Software Cuts to the Chase
One day Bill got a flat tire with his truck. He was on his way to an appointment when he heard the dreaded bump, bump, bump and pulled over. Bill needed to get in touch with someone on his team to see if they could get to his appointment while he tended to his flat tire. He put out the phone calls, one by one. By the time he was able to track all four of his guys to see if any of them were available to help him out, the service truck was there to change his tire.
If Bill had signed up for our Online Scheduling Software, this situation could have been handled within minutes. Instead of showing up late for his appointment, Bill could have pulled up the day’s appointments on his phone. He could have seen if any of his guys were near his client’s residence so they could take over the appointment for him.
His service guy would have been able to access all of the information pertaining to Bill’s customer, even getting directions to their address through Google. With online scheduling, Bill would be able to see where each one of his team members were working any time of the day just by checking his phone. And taking over someone else’s service call is as easy as pie with the client’s past history included with all of their online data.
Your PC can be put to work like a fifth employee. Why not use your computer for something other than Solitaire or Candy Crush?
Image courtesy ozoneairconditioning.com