This could have been any of your tech’s out in the field, it is a hilarious recording of a conversation from a worker in the field watching a traffic incident. 🙂
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Desktop time scheduling software is very common in many businesses. It conveniently allows you to digitize all of your scheduled appointments and lets employees see the schedule when they are at the office. However, there are a few downsides to desktop time scheduling software. For example, a desktop time schedule can only be accessed in the office, an inconvenience for employees who travel. Thankfully, problems like that can be solved by using an online time scheduling software service.
Time Scheduling Software Makes Employee Communication Easy
When you have a business that involves sending employees far and wide to meet with clients, communication between employees or management can be tough. If an employee can only access their schedule or appointment book while at the office, then they will still need to bring a paper appointment book with them. This of course defeats the purpose of a digital time scheduling software.
By moving the time schedule onto an online location, employees can access their schedule any time of day or night. And in today’s age of smart phones, employees can see their schedule literally everywhere.
A quality time scheduling software service will also offers other services that increase communication. For example, Schedule Flow, one of the best services out there, allows you to email or send SMS messages to your employees with their schedule or with any changes.
Never Fear A Computer Crash Again
Has your computer ever crashed during one of your most busy times of year? Have you panicked, searching for paper records and other contact information so that you can track down clients? Did you even lose clients during such a crisis?
One of the benefits of using online time scheduling software is that your schedule is not stored on your computer. Schedule Flow, for example, stores all of your data on secure web servers. You can access your schedule anywhere, any time. Losing your client information or appointment book will never have to be a fear for you again.
Online Time Scheduling Software Connects You With Customers
Have you ever been stuck in traffic and unable to find a customer’s phone number? Did you show up to the meeting late and frazzled? Appearing unprofessional is a surefire way to scare off new customers. Online time scheduling software can help you with this. For example, with Schedule Flow, you can have an SMS message sent directly to the customer in real time, alerting them of any delays. With just a desktop time schedule, this would require a phone call or two between you and other employees as they searched for the customer’s number. Using Schedule Flow, you can arrive to a customer who is happy to be well informed and is pleased with the swift, real time alerts. Your customers will never be stuck waiting around all day, unaware of when you will be there. Using Schedule Flow will keep your stress levels down and save customers from any wasted time.
Are you attached to your paper calendar? Love the feel of a book in your hands and the sense of satisfaction as you manually cross out your accomplishments. But in this day and age, how feasible is it to lug around a calendar? How many times throughout the week do you leave it sitting on your desk? Do you write down appointment times on scraps of paper and lose them? Online appointment booking allows you to have your appointment book with you where you go, and allows clients and employees to access it whenever they need to. While the classic feel of a personal calendar may make you feel professional, it’s probably time to upgrade.
How Exactly Does Online Appointment Booking work?
Have you ever had a client call while you are out of the office, asking for your availability? Did you have to hang up, call the office, have someone find your calendar, then call the client back twenty minutes later? Is this a constant source of embarrassment or frustration? Online appointment booking is what you’ve been looking for.
Online appointment booking is easy and painless to learn. All you need is to buy the right online appointment service. You set your availability hours and watch them as they fill up. With online appointment booking, all you need to do is fill in the client’s name and contact information. Using an online appointment booking system is a great option for those who travel or have employees who do, because the appointment book is available everywhere you can access the Internet. You’ll never have to worry about leaving your calendar home again.
Not Tech Savvy?
Are you worried that the hassle of transferring your paper appointment book to an online format isn’t really worth it? That learning to use a new system will take too much time for employees or you to learn?
Schedule Flow is here to help. Schedule Flow will provide you with 24/7 customer support. Our online appointment booking software is the most user-friendly out there. Furthermore, when you use online appointment booking with Schedule Flow, you don’t just get an online calendar, you get a wide range of other services as well.
Would you like for your clients to receive SMS messages reminding them of their appointment time? Imagine how much of time would be save each day if you no longer had to call customers. Do you find it difficult to find time during the day to talk to clients, especially those who need to reschedule? Online appointment booking allows the client to change their appointment, and Schedule Flow will send you an SMS message alerting you to the change. SMS messages can also be sent to employees on the road, ensuring they have the most up to date information.
Online appointment booking allows you to free up your time, so that you can actually work at your job, rather than work to schedule time for clients.
Imagine that you’re starting up your new business. You want to go the extra mile and offer amazing service, and insist on meeting clients in person. This is easy to accomplish when you first start out and only you have maybe two clients a day. But as your business grows in popularity, you begin to hire new employees and meet with more clients. This is great for you, until you get your dates mixed up and schedule two clients at the same time. You go to your employees, asking one to take the job, but they are booked up too. You will have to reschedule on a client in short notice, risking the loss of a potential customer and bad reviews. You provide quality service but a client may not get a chance to learn that if you constantly reschedule.
An online appointment scheduler can ensure that as your business grows, you don’t lose the opportunity to get to know clients. Freeing up your time, an online appointment scheduler allows you to focus your energy on your clients, instead of your schedule.
You Decide To Give An Online Appointment Scheduler A Chance
Let’s say you get Schedule Flow, a popular online appointment scheduler. You’re nervous at first, having never used online booking before. Your first few weeks using Schedule Flow run smoothly. Clients can see your availability online and book appointments immediately. You notice you don’t spend nearly as much time on the phone booking appointments or with your nose buried in a calendar.
Then a crisis happens. One of your clients cancels an appointment during your busiest week and they want to reschedule. Before Schedule Flow, you would have had to call every employee and ask him or her for their availability. It would be stressful and waste time. But with Schedule Flow, you can see immediately what times are available. You fit the client in for the next day, and the employee who will now meet with the client receives and SMS message notifying him or her of the change.
Experience The Advantages of An Online Appointment Scheduler
The benefits of Schedule Flow don’t stop there. The client who had to reschedule will remember how swiftly you fit him or her in. She or he will tell their friends, families, and coworkers about your great customer service.
It’s not just your clients who will benefit, either. Your employees will have better quality work, because they are never stressed out about fitting new clients in at the last minute. Your business will continue to run smoothly. You will find that now you have the time and energy to focus on improving your sales. The time you spent on the phone booking clients will now be spent meeting with them or helping employees. Your business will continue to grow, but new clients will never mean increased stress, only increased profits. An Online Appointment Scheduler is a must have for any business in today’s day and age.
Your business is starting to grow. That’s the good news. The not-so-good news is that you can no longer run your business on your own and you are going to have to hire someone in the office to help you. A growing business is a good thing. But hiring someone new and having to train them takes time, which there never seems to be enough of already.
The Tale of Two Appointment Schedulers
You put an ad in the paper for an office person. The job is simple, the hours are basic, and the pay is minimum. The position is geared for a young person who needs a summer job or is just out of school and needs a job – period. The only thing that could possibly be worse is a relative who needs a job.
So you proceed with the interviews and because you need to hire someone quickly because business is growing so rapidly, you hire the first girl who seems like she has it together. We’ll call her Amy.
This is Amy’s first real job, other than babysitting, so she needs to be told everything. You instruct her on how to answer the phone and how to gather the information needed to set an appointment. This all sounds simple until you meet Amy.
She can answer the phone properly but that’s where it ends. Getting the right information is a challenge. Let’s just say that Amy isn’t detail oriented. She can write the customer’s name down but has trouble reading her own handwriting later on. Is the address 1720 Winters Road or 1702 Winters Boulevard? And then she forgot if she told them a time for their appointment or not.
Enter Schedule Flow
Instead of spending your time trying to train Amy, simply teach her how to implement our Appointment Scheduler software. All she needs to do is input the customer’s information – name, address, and phone number. There doesn’t need to be any deciphering later. It will all be on the computer and accessible to you and your team.
Once the basic info is put into the program, the appointment is set and confirmed, the address is located through Google Maps, and any team member can pull this information up on his or her phone or iPad. The job can easily be reassigned without having to go through two or three phone calls to pass along the name, phone number, and address.
You can view the schedule for the day or the week at a glance. Assign jobs or reassign them all through your mobile phone. Find the first available opening or be able to squeeze in an emergency all within minutes. You’ll have all the information you need right at your fingertips. You can even confirm appointments through a standardized text or email. Once the information is in your computer the schedule, directions, and customer history are generated and easily accessible while on the road.
Don’t be intimidated by it. The Schedule Flow software is even easy enough for Amy.
Image courtesy professionaloffice.co.uk
Every day you put your heart and soul into your business, spending every spare moment you get on making it better, but a few of your employees just don’t have the same boundless enthusiasm that you do.
While you are bending over backwards trying to make sure things go smoothly, these employees slack off; and while you skip lunch to handle a client’s emergency, they take an extra five or ten minutes on break.
Most of us have been there, and chances are if you haven’t, you will be soon.
It can be aggravating when you see your money go towards paying people to sit around, but you can’t watch your entire workforce’s every move, it would be very inconvenient, not to mention overbearing. What you can do, however,
is make sure you are getting your money’s worth, and a job well done.
Time Is Money
I don’t think anyone likes when their boss starts to hang around. It makes people nervous! Not only does it disrupt productivity by distracting employees from their goals, but it can also create a rushed, uncomfortable work environment, that collapses the moment the boss leaves.
An occasional pop-in to check on productivity is both expected and necessary, but you can’t, and shouldn’t, stalk your employees. What you need in this situation, is a system that can be your eyes, subtly letting you know which employees are hard at work, while providing constant accountability to keep the slackers on track. With time scheduling software, that’s exactly what you have.
You can also view when each employee is scheduled to come into work, and compare the work they have completed with their total hours logged to create a productivity chart. You can defer more tasks to idle employees, and even use the software to create incentives, such as the most productive employee in an hour receives an extra 5 minute break.
The opportunities for solving employee disputes extends far beyond just shifts and hours; there’s no guess work, no one is grumbling about their boss hanging over their shoulder, and the employees that are working hard, can more easily be recognized for their efforts.
Time Scheduling Software for Small Business
Even if you don’t have dozens of employees on your payroll, a time scheduling software can erase scheduling conflicts for part time or full time workers, and make it all much easier to keep track of.
For instance, Steve and Liz are both full time employees, and they both want off next Thursday. You have a problem. You’re short staffed, so you can only afford to let one of them off.
A quick look at your time scheduling software shows that Liz has logged less sick days than Steve in the past 6 months, but has taken more personal time off. Her productivity has also been consistently less than Steve’s, so based on that data, you let Steve have Thursday off.
Of course other factors exist and no program can make your decisions for you, but using a program like Schedule Flow can go a long way towards making informed, fair decisions.
Image courtesy multilingual-bpo.com
I had a great question from a potential customer as to how do you see what a technician sees when you add them to Scheduleflow.
I’ve done a small screen cast to show you their view of the job’s address, and how they can get a google maps view of the job.
2 minute video
How much time do you spend every day monitoring schedules, booking appointments, or confirming important meetings with clients? My guess is a quite a bit.
Have you ever forgotten an appointment, or overbooked an afternoon? That’s ok, it happens. But it doesn’t have to.
Scheduling is an important part of any business, but if keeping up with your appointments keeps you up at night, or leaves you too busy or worn down for other important tasks, it can be a hazard to your health.
Who wouldn’t benefit from an extra 10, 15, or even 20 minutes in every hour? I know I would. Unfortunately, time machines still aren’t an option, but by utilizing an online appointment booking system, you can save time, relieve stress, and avoid overbooking, all in one move.
Online Appointment Booking to Save Time and Relieve Stress
Here’s an example. Let’s say you’re on your way to a meeting with a promising new client, when you run into a previous client looking for a quote on some future work. You are now in a hurry to get to your next meeting, so you quickly set a date and time to talk it over that works for the both of you.
The meeting with your new client is a success, and they want to know if you’re available on the 18th. You can’t think of any pressing appointments at the moment, so the next meeting is set, and you both walk away feeling accomplished.
Then it hits you. Your meeting with your previous client is in the same week as your meeting with your new client. You fail to remember the date- which happens to also be the 18th- and are now stuck with the embarrassing task of calling up your previous client to find out when the meeting that you scheduled, was to take place.
That was stressful, and unprofessional.
Now, let’s try a different scenario. What if the next time an old client happens to stop you on your way to meet a new client, instead of rushing through formalities, and agreeing to the first free date that comes to mind, you smile, tell them you must rush, and refer them to your website where they can see your schedule, and book an appointment, all online.
You then check your watch, politely excuse yourself, and make it to the meeting with minutes to spare.
That’s the beauty of an online appointment booking program.
People Talk About The Things They Love
When you have the opportunity available online for your customers to book appointments, it streamlines the whole process. If a friend asks them if they know a reliable business in your field, your clients might be more likely to recommend you to a friend if they can pull up your website and schedule, and show them when you’re available.
So with the added ease of setting up appointments, you can also increase your potential for growth, relieve stress, and gain free time. That sounds like a win-win system to me.’
Image courtesy compropglobal.com
They say that time is money and that is never more evident than when you are in business. You rent out space to operate your company, you purchase supplies and equipment, and you hire employees. That’s a substantial output, especially initially. If all of these elements are not working together to generate an income, then your money is flying out the door. How do you ensure that these elements are in synch and running like a well-oiled machine? The proper treatment of your clients is the key to growing your business from a grassroots start-up to an up-and-coming business to be reckoned with.
How to Treat All Your Clients Like Your First One
When you opened your door for business you know how memorable your first client was. They were hiring you to work for them and this was your chance to show them what you could do for them. And why they should call you again they next time they need your services. Competition is fierce so any edge that you have over the other guy is going to lead you straight to the top of your field.
Scheduling Software Puts Your Clients in the Palm of Your Hand
Schedule Flow has developed scheduling software that keeps track of all of your client’s vital information: name, address, phone number, directions to their home, and their service history. This valuable data is stored on your PC and easily accessible from your mobile phone. You don’t have to wait until you get back to the office or call the office and have someone pull up their file. While you are on your way back to your office, another company is on their way to taking your client away.
This scenario can go one of two ways. You get the call from an existing or new customer and you tell them you are out in the field and just as soon as you get back to the office you will call them back and check to see when you have availability. You jot down their number on a piece of scrap paper that you found in your truck. You go to your next stop and it’s a doozy. You need to get backup help and you call in another employee. The job takes the rest of the afternoon, and as you and your guy are going over details at the end of the day, you reach in your pocket and find the piece of paper with the phone number on it. Time slipped away and so did your customer.
The new and improved scenario goes something like this: you open up your phone, check if this is a previous client or new one, check the schedule, and set an appointment. Take down the client’s information and within minutes you have your appointment set and directions to their house. You can even send them confirmation the day of the appointment with a simple prewritten text.
You’ll never have to worry about the one that got away again.
To add a home page icon to your mobile devices screen.
1. Go to your page, i.e. scheduleflow.com
2. Book mark this page, by selecting Menu and * or Bookmark this page
4. Find your bookmark in this case scheduleflow.com hold down the bookmark and select “Add to home screen”
1. Go to your page in Safari i.e scheduleflow.com
2. On the iPad select the square with the arrow coming at the top of the browser.
3. Then select the “Add to Home Screen”
Any questions flick us an email at support @ schedulelfow.com